Contact

How to Get in Touch With Us

Getting in touch is pretty straightforward. If you have a question about something you read on this site, a correction you think we should look at, or just something that felt off in one of our reviews, email is the best way to reach us. We check the inbox regularly — not always the same day, but usually within a couple of business days. We try not to let things pile up.

We are a small independent operation, and that means responses are personal. You won't get an automated reply that doesn't actually answer your question. Someone on the team reads every message and writes back when there's something useful to say. That said, if a message doesn't really require a reply, we might not send one — we'd rather be honest about that than send a pointless acknowledgment.

Our contact email is the right starting point for pretty much everything. We don't have a live chat, a support ticket system, or a phone line. Email keeps things manageable and gives us a proper record of the conversation, which matters when someone raises something that needs a careful look.

What You Can Write to Us About

There's quite a range of things people contact us about, and most of it is genuinely useful. Factual corrections are probably the most important category — if something in a review is out of date or just plain wrong, we want to know. The online casino space moves fast and it's not always easy to keep up with every change. A heads-up from a reader is often the fastest way we find out something needs updating.

Beyond corrections, people sometimes write in about their own experiences with a site we've covered. We read those carefully. We don't publish individual reader complaints as part of a review, but patterns matter. If several people mention the same issue, that genuinely influences how we approach future coverage. So it's worth writing in even if you're not sure it will make a difference.

Editorial feedback is welcome too. If you think our rating system is unclear, or that we're missing something in the way we structure our reviews, say so. We're not precious about it. Constructive criticism from people who actually use this site is more valuable than most things we could get from internal review alone.

Partnership and Advertising Enquiries

We do receive enquiries from operators, affiliate managers, and PR contacts. If you're reaching out about a potential commercial arrangement, please be upfront about that in your message. There's no need to dress it up as something else — we'd rather have a direct conversation than spend time figuring out what someone is actually asking for.

Any commercial relationship we enter into is disclosed to readers. That's not negotiable. Editorial content on this site is not for sale, and a paid arrangement doesn't buy a positive review or any particular placement. We mention this not to be preachy about it, but because it saves everyone time if expectations are clear from the start.

Response Times and What to Expect

We aim to reply within two to three business days for most messages. Occasionally it takes a bit longer — if something requires more research before we can give a proper answer, we'd rather take the time than rush a response that isn't actually helpful. If you haven't heard back after about a week, it's fine to send a follow-up.

Some messages don't get a reply, and it's worth being honest about why. If a message is abusive, or if it's clearly a bulk outreach with no real relevance to this site, we won't respond. That's not a judgment on anyone — it's just a practical limit. We'd rather spend the time on messages that actually warrant attention.

A Note on Responsible Gambling Concerns

If you're writing to us about a personal situation involving gambling — your own or someone close to you — we want to be clear about what we are and aren't. This is a review site. We can't provide counselling, intervene with an operator on your behalf, or offer any kind of support service. We're not equipped for that, and it would be wrong to pretend otherwise.

What we'd strongly encourage is reaching out to a dedicated support organisation. There are established charities and helplines that exist specifically to help people in that situation, and they are far better placed to help than we are. We take this seriously — it's one reason we try to be careful about how we write about gambling in general on this site.

Press and Media Contact

Journalists or researchers looking to reference our content or get a comment on something related to online casino coverage are welcome to get in touch. We're a small site, so we can't always respond to media requests quickly, but we do try. If you're working to a deadline, mention it in your message and we'll do our best.

We occasionally get requests to collaborate on broader editorial projects — guides, roundups, that kind of thing. Those are worth discussing case by case. The same email address works for all of this. There's no separate press inbox or media relations contact — it all comes through the same place and gets read by the same people.

Keeping Your Message Clear

This might sound like a small thing, but a clear subject line genuinely helps. If you're writing about a specific review, mention which site you're referring to. If it's a correction, say so upfront. It means the right person on the team sees it faster and can give it proper attention rather than spending time figuring out what the message is about.

There's no template to follow or required format. Just write as you normally would. The more context you include — what you read, what you think is wrong or missing, what you'd like us to do — the more useful your message will be and the better the reply you'll get back. We genuinely appreciate people taking the time to write in. It matters more than it might seem from the outside.